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Quarterly Seminar 9 December 2022

9 December 2022

9.30 - 1.30

Join us at our final Quarterly Seminar of 2022 to hear speakers discuss consumer duty, ESG and Deloitte's 2023 planning priorities analysis for 2023

On this occasion our speakers and the topics they will cover are:

ESG – What, where, how, why?

  • Alex Hindson, Chief Risk & Sustainability Officer - Argo Group

Everybody is talking about ESG, but what does it involve and how should insurers be thinking about approaching its practical implementation? Thinking about what you are trying to achieve and Why before putting into place a framework and plan. Think about who is accountable. Think holistically about the Sustainability / ESG message, and what you want your stakeholders to know, and don’t fall for the temptation of creating E + S + G silos. Don’t try to do everything. Do a few things that matter well. Hence think about what is material in terms of underwriting, investments and operations. and beware of Greenwashing in external reporting and disclosure.

Annual Planning Priorities for Internal Audit

  • Marc McNulty Director FS Internal Audit, 
  • Mark Westbrook Director IT Internal Audit 
  • Laura Coe Senior Manager FS Internal Audit- Deloitte

In this session Deloitte will present their update to the to the annual Planning Priorities analysis to support insurers' own risk assessment or help to validate the plan. The session will include a view on why the topic is important, what is new about it and an overview of what Internal Audit teams should be covering in their scopes.

Consumer Duty – how should internal audit tackle this new regulation?

  • Blandine Arzur-Kean - Managing Director, Regulatory, Financial Services Group - Grant Thornton
  • Manav Soni - Managing Director, Business Risk Services, Financial Services Group - Grant Thornton 

The FCA’s rules on Consumer Duty were finalised in July 2022. It will be effective from 31 July 2023 for all products and services that are either new, remain on sale, or are open for renewal and will apply to closed products and services from the end of July 2024. The FCA is also expecting firms to communicate product information to their distributors by the end of April 2023.

Firms seek to implement and embed the processes and controls that will be required to meet the Consumer Duty rules, and Internal Audit functions have a critical role to play.

In this session, Bladine and Manav will consider why Consumer Duty is so important for Internal Audit, what Internal Audit functions need to consider, and how they can provide impactful assurance at each point in the programme’s lifecycle and post implementation.

The Seminar will begin with registration and refreshments at  9.30am, will include a mid morning coffee break and finish with a sandwich/ buffet lunch at 1pm.

The cost per head to attend is £75 


2 New Street Square

Greater London


The presentations for this event are available to download for IIAG members only.

Deloitte - Internal Audit Planning Priorities 2022- December 9 2022

Laura Coe
Marc McNulty
Mark Westbrook

1533 kb

What managing ESG looks like in practice - A Hindson ArgoGlobal- 9 December 2022

Alex Hindson

921 kb

Consumer Duty - Grant Thornton- 9 December 2022

Blandine Arzur-Kean

632 kb

GPDG Update - 9 December 2022

133 kb

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Speakers Profiles

Blandine Arzur-Kean

Managing Director, Regulatory, Financial Services

Grant Thornton



Blandine is a senior regulatory practitioner with over 15 years of experience in financial services. She has held senior compliance roles across the insurance industry, and advice the C-suite on regulatory matters.

Blandine is a key contributor to the Grant Thornton Consumer Duty taskforce and have been supporting multiple clients with their gap analysis, implementation plan and in providing advice on their approach to complying with the Consumer Duty.

Latterly, Blandine has also been engaged with a large insurance group reviewing and redesigning the governance framework, led on implementing regulatory changes, help firm to address outcomes of skill person reviews and also being involved in skilled person reviews focusing on governance. She has developed the firms approach to product governance, conduct risk and supported the establishment of product/customer committees.

Laura Coe

Senior Manager Financial Services Internal Audit




Laura is a Senior Manager in the Financial Services Internal Audit Team. She is a qualified chartered accountant (ACA) and has nine years of experience working extensively with multiple insurance companies providing audit, advisory and regulatory services. She is an experienced internal auditor and manages key stakeholder relationships for multiple internal audit co-source and outsource clients.

Alex Hindson

Chief Risk & Sustainability Officer

Argo Group



Alex is responsible for the implementation of Sustainability, Capital & Exposure Management and Enterprise Risk Management at Argo. He is the executive responsible for ESG strategy and has been leading the implementation of the ESG programme.  He chairs the Lloyd’s Market Association (LMA) ESG Working Group as well as being a member of the LMA and ABIR Climate Risk Committees, and a founder of the Risk Officer Sustainability Forum

Previous roles included Chief Risk Officer of Amlin AG, Head of Group Risk at Amlin plc and Head of ERM at Aon Global Risk Consulting.  Originally a Chemical Engineer, with a Masters in Environmental Management.

Alex Hindson will shortly be taking up a position as an Equity Partner at Crowe U.K. where he will be leading the ESG consulting practice.

Marc McNulty

Director - UK Financial Services Internal Audit Pr




Marc is a Director within Deloitte's UK Financial Services Internal Audit Practice, and has over 15 years experience leading internal audit, assurance and advisory engagements in both industry and professional practice. Marc specialises in internal audit across the Insurance and Asset Management sectors and leads Deloitte’s FS Internal Audit QA Centre of Excellence.

Marc specialises in internal audit across the Insurance and Asset Management sectors and leads Deloitte’s FS Internal Audit QA Centre of Excellence.

Manav Soni

Managing Director - Business Risk Services

Grant Thornton



Manav is a Managing Director within Grant Thornton's Business Risk Services practice leads. He has over 20 years of experience in the Professional Services environment, and is experienced in matters of risk, compliance, internal audit and internal control corporate governance. He has extensive experience of helping clients enhance and expand their internal audit capabilities - through providing advice on industry good practice and helping clients in successfully delivering internal audit transformation programmes.

Manav leads the Insurance internal audit co-source and EQA / QA solutions in the UK and has expansive experience of oversight and management of a number of outsourced and co-sourced internal audit arrangements with multinational financial services clients. He has also delivered a number of EQAs and Section 166 Skilled Persons Reviews (commissioned by the PRA) for large and complex multinational insurers.

Manav has served in a Head of Audit capacity for insurance clients with outsourced internal audit arrangements and has helped Internal Audit functions develop and grow through leading Internal Audit transformation programmes covering aspects such as Internal Audit strategy, governance, products, skills and resources, methodology / working practices and reporting and MI.

Mark Westbrook

Director - IT Internal Audit




Mark Westbrook Director IT Internal Audit Mark is a Director in Deloitte's Risk Advisory Practice working out of their Manchester office with 17 years’ experience providing risk, control advisory and assurance services in the Financial Services sector. Mark leads Deloitte's IT Internal Audit Insurance Practice and its Digital and Innovation agenda for Internal Audit in Financial Services, and is a key member of Deloitte's programme assurance team.